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Head of Operations



London, UK
Posted on Tuesday, September 12, 2023
Gopuff is an innovative and rapidly evolving company operating at the intersection of technology, retailing and last mile fulfillment in the grocery delivery space. We are dedicated to redefining the way products are delivered to customers, leveraging cutting-edge technology and a customer-centric approach.
We are seeking a strategic Head of Operations to lead optimise our end-to-end operations. As the Head of Operations at Gopuff, you will play a pivotal role in ensuring the success of our operations in the UK. You will be responsible for overseeing all aspects of our operations, from fulfillment operations to delivery logistics. This role requires a strategic and analytical thinker who can work closely with the General Manager to drive the company's success.

Key Responsibilities:

  • End-to-End Operations Oversight: Take ownership of the entire operations, from in store fulfillment to last mile delivery. Responsible for developing and implementing strategies to optimise operations for maximum efficiency.
  • Strategic Planning: Formulate business strategy with others in the leadership team, and execute operational strategies that align with the company’s goals and objectives.
  • Financial Management - Develop and manage the P&L for UK Operations financial performance, ensuring cost control and resource allocation.
  • Cross Functional Leadership - Foster a culture of collaboration, innovation and continuous improvement within the operations team and all direct impact departments.
  • Compliance & Quality - Ensure compliance with all regulatory requirements, industry standards and Gopuff defined processes across the UK operations.
  • Performance Monitoring & Analysis - Define and drive OKRs to improve operational efficiency, through using data analytics to make informed decisions.


  • 4+ years of management and leadership experience in a senior operations role (Head of Operations, Operations Director or similar leadership role).
  • Proven leadership and strategic decision-making experience in a senior operations role, preferably at high-growth or early-stage companies.
  • Strong commercial focus with experience in driving operational profitability.
  • Demonstrated proficiency in using data analytics, technology, and a strong analytical background to establish continuous operational improvements and effectively manage complex problems.
  • Willingness to travel as necessary to fulfill day-to-day duties.
  • Proven career growth and an ability to quickly take on increased responsibilities, especially in a startup or high-growth environment, are highly valued
  • Experience as a startup founder in heavily operational industries or in investment banking is a significant plus.


  • Competitive salary and performance-based incentives.
  • Company RSU’s (Restricted Stock Units).
  • Health, dental and vision medical insurance.
  • Gopuff employee rewards (including some great brand partnership deals).
  • Opportunities for career advancement in a fast paced startup environment.
  • Fuel / Travel covered for duty needs.
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.