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Site Operations & Growth Manager, Charlottesville, #43



Sales & Business Development, Operations
Charlottesville, VA, USA
Posted on Saturday, November 18, 2023
Gopuff is seeking a Site Operations & Growth Manager candidateto join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Operations & Growth Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this blended role, you will lead a local team of Field Operations Associates, oversee the facility’s operations and have ownership over the order growth of your respective Micro-Fulfillment Center.
Ultimately, the success of the territory rests on your shoulders and is determined by your ability to effectively build relationships with surrounding prospective customers as well as lead a team that is hyper-focused on delivering an exceptional customer experience. We put our customers first.


  • 6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
  • Retail, grocery, military, restaurant or equivalent experience
  • Bachelor’s degree, preferred
  • Strong written and verbal communication skills
  • Strong skills with conflict resolution
  • Strong skills with team development and engagement
  • Strong organization skills
  • Proficiency in computer usage, email, and Google Suite
  • Ability to lead in an ever-changing environment
  • Proven track record of being a change agent with improving processes and efficiencies
  • Experience in selling and representing a brand to the local customer base.


  • Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
  • Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, Cost Per Order, Order Volume Growth, Etc.
  • Training and coaching associates in the facility to work safely while following all standard work and processes.
  • Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
  • Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
  • Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
  • Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
  • Create and implement plans to improve the safety, culture and financial performance of the facility
  • Proactively canvas the local market to present company offerings and grow brand awareness to potential customers.
  • Engage with customers and potential customers, answering questions and educating on how products and services will be beneficial to them.
  • Maintain an in-depth knowledge of the brand and its products or services to provide accurate information to the public.
  • Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
  • Ability to stand, bend, reach and walk during shifts
  • Ability to lift up to 49 pounds
  • Handle products that may contain tobacco, nicotine, and/or alcohol
  • Work in freezer locations periodically throughout shifts
  • Complete additional assigned duties based on the needs of the business
We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.*
We also offer*:
-Gopuff employee discount
-Career growth opportunities
-Internal rewards programs
-Annual performance appraisal and bonus
-Equity program
*Not applicable for contractors or temporary employees.
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.