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Sr. Engineering Manager, Member Experience

Included Health

Included Health

Software Engineering, Other Engineering
Posted on Tuesday, June 28, 2022
Role Summary:
Are you ready to lead the team who will build the next standard for healthcare? We’re looking for a senior engineering manager with a passion for building user centric products to lead one of our rapidly growing Product Engineering Teams. Our ideal candidate is a seasoned engineering leader with strong product acumen, proven ability to deliver team impact, and determination to make healthcare data-driven, member-centric, and personalized at scale.
We are a tight-knit group with diverse backgrounds, deeply committed to our mission and our members. We strive to be humble, hungry, and people- and problem-smart. We believe success comes from optimizing for the whole and welcome everyone’s ideas to the table. We focus on intentional growth so we can expand our skills and apply them to accomplish new goals. We are dedicated to helping each other be our best.
Who You Are:
You have managed engineers of various skill levels in a growth company and apply your technical and people skills to remove roadblocks and coach others to overcome challenges. You instill quality, scalability, and reliability into engineering products by developing and improving software development processes. You have a deep understanding of your team’s people and practices and apply that knowledge to guide planning and execution. You are a strong cross-functional collaborator who helps develop high-impact, company-level solutions.


  • Hire, retain and grow amazing engineering talent for Included Health
  • Build a high-performing, user-centric engineering team that consistently delivers high-impact work that meets our members’ and customers’ needs.
  • Contribute to product strategy and partner with other engineering teams, data science, product and others to create solutions to address evolving customer needs.
  • Set the technical vision and lead technical decisions for your team to ensure the team writes simple, clean, and efficient code to create intuitive, beautiful products.
  • Shape and manage team goals to support timely, effective execution.
  • Bring clarity when faced with ambiguity; motivate and guide the team through complex problem solving.
  • Dive into the details as needed, reviewing team members’ code and providing coaching and feedback to ensure the highest quality.


  • A proven leader who has led teams to build consumer-facing products from start to finish.
  • Demonstrated ability to translate business and member needs into a technical vision and product development roadmap.
  • Experience developing leaders in the team and growing managers when needed.
  • Technical depth and breadth of experience to help team members understand and overcome technical challenges efficiently and effectively.
  • Experience collaborating closely with product, design, customer success and other business functions to creatively solve customer needs.
  • Reputation as a valued thought partner and dependable leader across the organization.
  • Deep critical reasoning skills and strong business judgment to make sound decisions and provide clear rationale.
  • Entrepreneurial mindset; ability to innovate and think outside the box.
  • Sense of urgency; desire to move quickly and ship things.
  • Bachelor’s degree or equivalent in Computer Science, Information Science disciplines, or comparable STEM-related degree.
  • Minimum of 5 years experience as an organizational and people leader.
The United States new hire base salary target ranges for this full-time position are:
Zone A: $181,00 - $275,950 + equity + benefits
Zone B: $150,800 - $229,950 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
-Remote-first culture
-401(k) savings plan through Fidelity
-Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
-Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
-Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
-12 weeks of 100% Paid Parental leave
-Up to $25,000 Fertility and Family Building Benefit
-Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
-11 Holidays Paid with one Floating Paid Holiday
-Work-From-Home reimbursement to support team collaboration and effective home office work
-24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.