Senior Software Engineer, Customer Experience
Included Health
Software Engineering, Customer Service
Remote
Posted 6+ months ago
Our mission
At Included Health, we're on a mission to raise the standard of healthcare for everyone. We're a new kind of healthcare company, focused on breaking down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need. We offer guidance, advocacy, and access to personalized care for urgent care, primary care, behavioral health, and specialty care. We're especially focused on increasing access to high-quality and culturally competent providers that can raise care equity for the LGBTQ+ community, Black Americans and other communities who have been historically disenfranchised and underserved in the US healthcare system.
Our team
The Included Health's Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base.
You!
As a Senior Software Engineer, your mission is to lead impactful projects for the Customer Experience team, from gathering requirements to shipping and iterating. Reporting to Engineering Manager, Data Platform, you'll lead team execution by combining your high technical output with project management and peer influence to make the team successful.
What you will do
- Achieve team and business impact through high personal output
- Prioritize and scope engineering effort according to expected results
- Lead project execution by managing epics/stories, providing clarity to the business on delivery timing, being an owner of overall project success
- Design, implement and operate systems with exemplary engineering fundamentals that make appropriate tradeoffs
- Participate in cross-team efforts to ensure successful delivery against team goals
- Mentor engineers, improving their technical and non-technical skills to maximize their impact
- Participate in on-call rotation to ensure our service is running 24/7
Qualifications and Requirements
- Minimum of 5 years software development experience
- Stellar engineering leadership by example — regardless of your language of choice, you separate concerns and define well-abstracted interfaces, leading to functioning, performant, well-tested, maintainable code and systems
- Thinking in first principles — you are able to explain your points of view from foundational concepts rather than by associative thinking
- Experience building backend application, developing stream processing, and using ETL data warehouse
- Experience in our current technologies is a bonus — AWS, Java, Scala, Golang, GraphQL, Ruby, Apex
Physical and Cognitive Requirements
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
#LI-Remote
This is a remote role. Additional benefits include comprehensive medical, dental & vision, 401k savings, and discretionary Paid Time Off (PTO).
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.