Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

Reporting to the Chief Medical Officer, the SVP of Clinical Practice is accountable for leading and directing how high quality clinical care is delivered in an efficient and effective way by overseeing Medical Operations, Quality and Safety and aspects of the affiliated physician practice. The goal is to scale the clinical practice and associated teams in order to deliver care that patients want and in a way that providers and staff love.

You will oversee a rapidly growing team that currently consists of over 150 doctors, nurses, nurse practitioners, patient advocates and quality and safety specialists who are all working in service of helping patients achieve their health goals. The teams are currently tackling a number of operational and quality initiatives such as optimizing practice structure to accommodate the rapid increase in providers; ways to forecast staffing models based on rapidly increasing patient volume; incorporating service to practice via peer committees and quality committees for providers; optimizing practice standardization and brand as the practice grows; and working with the tech org on prioritizations of tech-enabled services. The team is also creating and designing initiatives to update provider training and education, improve incentive structures and implement new team building and bonding activities. The goals for this year are to create and implement principles, policies and procedures that optimize and support peer education, staffing the right practitioner at the right time for the right patient, and cultivate a culture of clinically excellent care enabled by technology.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

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