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\n \n Udemy Principal Technical Program Manager\n \n \n \n \n \n \n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n
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\"Udemy
\n
\n

Principal Technical Program Manager

\n
Dublin, Ireland
\n\n
\n
\n
\n
\n
\n

About us

\n

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

\n

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

\n

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.

\n

About you 

\n

You’re an analytical problem-solver ready to put your skills toward purposeful work that has a global impact. You want to lead the way in innovation, exploring the latest technologies and finding new solutions. You thrive in a collaborative environment and are eager to work with and learn alongside the best in Product, Design, and Engineering.

\n

About this role 

\n

The successful candidate will be our first Ireland-based TPM - you’ll be setting the tone and raising the bar for the TPM discipline at Udemy in Ireland!

\n

This role will be focused on several of the company’s top priorities, initially our badging and credentialing program and expanding to our Udemy Business platform. These are high visibility projects that will impact millions of customers around the world and will be front and centre to delivering on our mission.

\n

\nWhat you'll be doing:\n

\n
    \n
  • Manage operations of time-bound and/or continuous programs including project scoping, schedule, risk mitigation plans, resource planning, and trade-offs
  • \n
  • Balance the delivery of large, high impact, highly cross-functional initiatives and a set of smaller projects
  • \n
  • Partner with senior business, product, design, and engineering teams to develop program plans, including roadmaps, cross-team prioritization, and resourcing plans
  • \n
  • Communicate clearly and effectively to management on the plans, status, and critical issues. Escalate urgent issues appropriately and driving them to closure in a timely manner
  • \n
  • Continuously improve delivery and organization. Establish and drive adoption of program frameworks, tools and best practices. Impart your program management knowledge with the teams. Run post-launch retrospectives for continuous improvement.
  • \n
  • Shape the best practices, standards, tools, and processes adopted by TPMs
  • \n
  • Infuse our three TPM tenets in everything you do: a high bias for action, stress and exhibit high ownership, and strive to eliminate ambiguity
  • \n
\n

What you'll have: 

\n
    \n
  • Superior analytical and communication skills
  • \n
  • SaaS company experience
  • \n
  • Bachelor's Degree preferably in a technical field such as computer science, engineering, or information systems
  • \n
  • A strong self-starter mindset with exceptional judgment 
  • \n
  • Ability to use data, AI/ML, and metrics to back up assumptions, make recommendations, drive actions, and measure success
  • \n
  • Adaptable in highly dynamic environments and an ability to stay organized when the going gets tough
  • \n
  • 7+ years of relevant work experience as a technical program manager in software development organizations enabled by mature program management practices
  • \n
\n

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

\n

Life at Udemy

\n

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

\n
    \n
  • \n

    We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

    \n
  • \n
  • \n

    Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

    \n
  • \n
  • \n

    Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

    \n
  • \n
  • \n

    We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

    \n
  • \n
\n

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

\n

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

\n

Our Benefits Start With U

\n

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

\n
    \n
  • \n

    Core Benefits: Comprehensive medical, dental, life and income protection coverage

    \n
  • \n
  • \n

    Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

    \n
  • \n
  • \n

    Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

    \n
  • \n
  • \n

    Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

    \n
  • \n
  • \n

    Retirement: 6% employer matching Defined Contribution Master Trust

    \n
  • \n
  • \n

    Charitable Giving: Corporate charitable match for eligible nonprofits and charities

    \n
  • \n
  • \n

    Holidays: 25 paid holidays throughout the year plus bank holidays

    \n
  • \n
\n

About our Dublin location

\n

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

\n

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. 

\n

Would you like to learn more about Udemy? Here are a few resources:

\n

How Udemy Started [video]

\n

Investor Overview

\n

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

\n

 

\n

#LI-EE1

\n

#LI-Hybrid

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\"Made
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Jun Fukukura Helzer, Ph.D.
\n
Head of Research
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\n
\n\"Made
\n\n
\n
\n
\n
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What inspired you to pursue a career in Research?
\n
1:22
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Why Udemy?
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0:43
\n\n
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How do the Research teams contribute to improving lives through learning?
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1:16
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What skills make someone successful on the Research team?
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0:56
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+1
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Jun Fukukura Helzer, Ph.D.
\n
Head of Research
\n
\n
\n\n
\n
\n
\n
\n
\n
What inspired you to pursue a career in Research?
\n
1:22
\n\n
\n
\n
Why Udemy?
\n
0:43
\n\n
\n
\n
How do the Research teams contribute to improving lives through learning?
\n
1:16
\n\n
\n
\n
What skills make someone successful on the Research team?
\n
0:56
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Embed clip
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\n\"Greg\n
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Greg Brown
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CEO
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\n\"Made
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Meet Greg
\n
0:09
\n\n
\n
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Why did you join Udemy?
\n
0:49
\n\n
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What makes a great teammate at Udemy?
\n
0:35
\n\n
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Career advice to your younger self?
\n
0:42
\n\n
\n
\n
What do you like to do outside of work?
\n
0:44
\n\n
\n
\n
Describe the culture at Udemy?
\n
0:30
\n\n
\n
\n
Lightning Round
\n
0:12
\n\n
\n
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\n
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\n
\n
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\n\"Greg\n
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\n\"Greg\n
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Greg Brown
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CEO
\n
\n
\n\n
\n
\n
\n
\n
\n
Meet Greg
\n
0:09
\n\n
\n
\n
Why did you join Udemy?
\n
0:49
\n\n
\n
\n
What makes a great teammate at Udemy?
\n
0:35
\n\n
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\n\n","datePosted":"2023-09-13T15:17:32.950Z","validThrough":"2023-11-30","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Udemy","description":"With a mission to improve lives through learning, Udemy is the world’s largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. Forty million students are mastering new skills from 70,000 expert instructors teaching over 155,000 online courses in topics from programming and data science to leadership and team building. For companies, Udemy for Business offers an employee training and development platform with subscription access to 8,500+ courses, learning analytics, as well as the ability to host and distribute their own content. Udemy for Government is designed to upskill workers and prepare them for the jobs of tomorrow. Eighty percent of Fortune 100 companies trust Udemy for employee upskilling. Udemy is privately held and headquartered in San Francisco with offices in Denver, Brazil, India, Ireland, and Turkey. Udemy investors include Insight Partners, Prosus (Naspers Ventures), Norwest Venture Partners, Stripes, and Benesse Holdings.","numberOfEmployees":7705,"address":[{"address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}}],"sameAs":"https://udemy.com","url":"https://udemy.com","logo":"https://cdn.getro.com/companies/eeb3a86d-28f4-5a77-920a-4008ecb9cb8a","memberOf":{"@type":"Organization","name":"Alpha Partners","description":"Alpha Partners is a research and marketing communications firm dedicated to working with investment managers. Our goal is to contribute to alpha (excess returns) by supporting new business development and client retention. We offer three primary capabilities: 1. Presentation Strategy & Coaching 2. Market Research 3. Positioning Strategy & Marketing Communications HOW DOES ALPHA PARTNERS STAND OUT RELATIVE TO COMPETITORS? For starters, we don't answer this question based on how we think we stand out. There is no element of conjecture or take-it-on-faith in our response. Our answer is based on candid client feedback, gathered regularly through surveys conducted by an unbiased third party. Our clients cite the following characteristics as competitive strengths: In-depth knowledge of the investment business Skill in competitive differentiation (based on our knowledge of the business) The ability to shape content while sharpening delivery The thorough, customized detail with which we present written recommendations AREAS OF INVESTMENT MARKETING EXPERTISE","logo":"https://cdn.filepicker.io/api/file/V8HK5vUxSF6000Isv4fH","url":"jobs.alphapartners.com"},"keywords":"Education, HR and Recruiting, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland"}}}

Principal Technical Program Manager

Udemy

Udemy

IT, Operations
Dublin, Ireland
Posted on Wednesday, September 13, 2023

Principal Technical Program Manager

Dublin, Ireland

About us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.

About you 

You’re an analytical problem-solver ready to put your skills toward purposeful work that has a global impact. You want to lead the way in innovation, exploring the latest technologies and finding new solutions. You thrive in a collaborative environment and are eager to work with and learn alongside the best in Product, Design, and Engineering.

About this role 

The successful candidate will be our first Ireland-based TPM - you’ll be setting the tone and raising the bar for the TPM discipline at Udemy in Ireland!

This role will be focused on several of the company’s top priorities, initially our badging and credentialing program and expanding to our Udemy Business platform. These are high visibility projects that will impact millions of customers around the world and will be front and centre to delivering on our mission.

What you'll be doing:

  • Manage operations of time-bound and/or continuous programs including project scoping, schedule, risk mitigation plans, resource planning, and trade-offs
  • Balance the delivery of large, high impact, highly cross-functional initiatives and a set of smaller projects
  • Partner with senior business, product, design, and engineering teams to develop program plans, including roadmaps, cross-team prioritization, and resourcing plans
  • Communicate clearly and effectively to management on the plans, status, and critical issues. Escalate urgent issues appropriately and driving them to closure in a timely manner
  • Continuously improve delivery and organization. Establish and drive adoption of program frameworks, tools and best practices. Impart your program management knowledge with the teams. Run post-launch retrospectives for continuous improvement.
  • Shape the best practices, standards, tools, and processes adopted by TPMs
  • Infuse our three TPM tenets in everything you do: a high bias for action, stress and exhibit high ownership, and strive to eliminate ambiguity

What you'll have: 

  • Superior analytical and communication skills
  • SaaS company experience
  • Bachelor's Degree preferably in a technical field such as computer science, engineering, or information systems
  • A strong self-starter mindset with exceptional judgment 
  • Ability to use data, AI/ML, and metrics to back up assumptions, make recommendations, drive actions, and measure success
  • Adaptable in highly dynamic environments and an ability to stay organized when the going gets tough
  • 7+ years of relevant work experience as a technical program manager in software development organizations enabled by mature program management practices

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

  • We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

  • Core Benefits: Comprehensive medical, dental, life and income protection coverage

  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

  • Retirement: 6% employer matching Defined Contribution Master Trust

  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities

  • Holidays: 25 paid holidays throughout the year plus bank holidays

About our Dublin location

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. 

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

 

#LI-EE1

#LI-Hybrid

Embed clip
Jun Fukukura Helzer, Ph.D. headshot
Jessica Cohen headshot
Jun Fukukura Helzer, Ph.D. headshot
+1
Jun Fukukura Helzer, Ph.D.
Head of Research
Made with Puck
What inspired you to pursue a career in Research?
1:22
Why Udemy?
0:43
How do the Research teams contribute to improving lives through learning?
1:16
What skills make someone successful on the Research team?
0:56
Jun Fukukura Helzer, Ph.D. headshot
Jessica Cohen headshot
Jun Fukukura Helzer, Ph.D. headshot
+1
Jun Fukukura Helzer, Ph.D.
Head of Research
What inspired you to pursue a career in Research?
1:22
Why Udemy?
0:43
How do the Research teams contribute to improving lives through learning?
1:16
What skills make someone successful on the Research team?
0:56
Embed clip
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Made with Puck
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Career advice to your younger self?
0:42
What do you like to do outside of work?
0:44
Describe the culture at Udemy?
0:30
Lightning Round
0:12
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35