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\n \n Udemy Customer Advocacy Manager\n \n \n \n \n \n \n\n\n \n \n\n\n\n\n\n\n\n\n
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\"Udemy
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Customer Advocacy Manager

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San Francisco, CA
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About us

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At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

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Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning 

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Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in our San Francisco office. Learn more about us on our company page.

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About you

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You’ve got goals, and you’re energetic when it comes to working toward them. You want to enter an environment that welcomes diverse experiences and broadens your own. With the right support from your team, you’re not afraid to embrace your creativity and take risks that have the potential to move the business forward.

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About this role: 

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The Marketing team at Udemy is passionate about nurturing our customers, building strong relationships, and helping organizations drive business outcomes through Udemy. You will regularly partner with internal, cross-functional teams that include Customer Success, Communications & PR, Sales, other Marketing functions, and Product.

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This role reports to our Head of Content & Advocacy Marketing and will be based in our Denver or San Francisco offices.

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What you'll be doing: 

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    \n
  • Working closely with the Senior Customer Marketing Manager to help support the development and amplification of customer stories globally.
  • \n
  • Manage  the customer story pipeline in partnership with Customer Success, Sales, and PR/Communications.
  • \n
  • Grow and maintain our customer reference program. Facilitate a Customer Logo Permissions Library working cross-functionally in cooperation with the Senior Customer Marketing Manager. Support the customer advocate-reference tracking process to grow speaker, event, PR, and other engagements to elevate the voice of Udemy customers.
  • \n
  • Track and communicate key performance metrics on customer advocate, loyalty, and reference programs. Leverage performance metrics to optimize outcomes of each program.
  • \n
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\nWhat you’ll have: \n

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  • 5-8 years working in advocate marketing, customer engagement, reference & loyalty management, and/or customer success
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  • Experience coordinating customer success stories, case studies, and use case development
  • \n
  • Knowledge of working  with customer data to generate actionable insights
  • \n
  • Great organizational and project management skills with the ability to streamline processes 
  • \n
  • Multi-tasking is your superpower and you enjoy collaborating with cross functional teams to achieve goals
  • \n
  • A passion for storytelling and superb communication skills, including excellent verbal, written, and editing skills
  • \n
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We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

\n

Life at Udemy

\n

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

\n
    \n
  • \nWe’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it. 

    \n
  • \n
  • \nLearning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

    \n
  • \n
  • \nOur reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

    \n
  • \n
  • \nWe’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog. \n
  • \n
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Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

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At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

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Our Benefits Start With U

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Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

\n
    \n
  • \nCore Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage\n
  • \n
  • \nHSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions\n
  • \n
  • \nTransgender Benefits: Expanded medical coverage for gender-affirming care\n
  • \n
  • \nParental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay\n
  • \n
  • \nWhole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, virtual family care, reproductive health, breastmilk shipping, and caregiving support\n
  • \n
  • \nLearning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development\n
  • \n
  • \nRetirement: Pre-tax and Roth 401(k) plan with an employer contribution\n
  • \n
  • \nCharitable Giving: Corporate charitable match for eligible nonprofits and charities\n
  • \n
  • \nVacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly\n
  • \n
  • \nHolidays: Twelve paid holidays throughout the year\n
  • \n
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Would you like to learn more about Udemy? Here are a few resources:

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How Udemy Started [video]

\n

Investor Overview

\n

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

\n
\n
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
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Hiring Compensation Range
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\n$104,000$143,000 USD\n
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\n\"Greg\n
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Greg Brown
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CEO
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Meet Greg
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Why did you join Udemy?
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What makes a great teammate at Udemy?
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0:35
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Career advice to your younger self?
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0:42
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What do you like to do outside of work?
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0:44
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Describe the culture at Udemy?
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Lightning Round
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Greg Brown
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CEO
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\n
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Meet Greg
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0:09
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Why did you join Udemy?
\n
0:49
\n\n
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What makes a great teammate at Udemy?
\n
0:35
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Career advice to your younger self?
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0:42
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What do you like to do outside of work?
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0:44
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Describe the culture at Udemy?
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0:30
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Lightning Round
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0:12
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\n\n","datePosted":"2023-11-02T10:38:56.208Z","validThrough":"2023-12-08","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Udemy","description":"With a mission to improve lives through learning, Udemy is the world’s largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. Forty million students are mastering new skills from 70,000 expert instructors teaching over 155,000 online courses in topics from programming and data science to leadership and team building. For companies, Udemy for Business offers an employee training and development platform with subscription access to 8,500+ courses, learning analytics, as well as the ability to host and distribute their own content. Udemy for Government is designed to upskill workers and prepare them for the jobs of tomorrow. Eighty percent of Fortune 100 companies trust Udemy for employee upskilling. Udemy is privately held and headquartered in San Francisco with offices in Denver, Brazil, India, Ireland, and Turkey. Udemy investors include Insight Partners, Prosus (Naspers Ventures), Norwest Venture Partners, Stripes, and Benesse Holdings.","numberOfEmployees":7705,"address":[{"address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}}],"sameAs":"https://udemy.com","url":"https://udemy.com","logo":"https://cdn.getro.com/companies/eeb3a86d-28f4-5a77-920a-4008ecb9cb8a","memberOf":{"@type":"Organization","name":"Alpha Partners","description":"Alpha Partners is a research and marketing communications firm dedicated to working with investment managers. Our goal is to contribute to alpha (excess returns) by supporting new business development and client retention. We offer three primary capabilities: 1. Presentation Strategy & Coaching 2. Market Research 3. Positioning Strategy & Marketing Communications HOW DOES ALPHA PARTNERS STAND OUT RELATIVE TO COMPETITORS? For starters, we don't answer this question based on how we think we stand out. There is no element of conjecture or take-it-on-faith in our response. Our answer is based on candid client feedback, gathered regularly through surveys conducted by an unbiased third party. Our clients cite the following characteristics as competitive strengths: In-depth knowledge of the investment business Skill in competitive differentiation (based on our knowledge of the business) The ability to shape content while sharpening delivery The thorough, customized detail with which we present written recommendations AREAS OF INVESTMENT MARKETING EXPERTISE","logo":"https://cdn.filepicker.io/api/file/V8HK5vUxSF6000Isv4fH","url":"jobs.alphapartners.com"},"keywords":"Education, HR and Recruiting, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}}}

Customer Advocacy Manager

Udemy

Udemy

Customer Service
San Francisco, CA, USA
Posted on Thursday, November 2, 2023

Customer Advocacy Manager

San Francisco, CA

About us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning 

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in our San Francisco office. Learn more about us on our company page.

About you

You’ve got goals, and you’re energetic when it comes to working toward them. You want to enter an environment that welcomes diverse experiences and broadens your own. With the right support from your team, you’re not afraid to embrace your creativity and take risks that have the potential to move the business forward.

About this role: 

The Marketing team at Udemy is passionate about nurturing our customers, building strong relationships, and helping organizations drive business outcomes through Udemy. You will regularly partner with internal, cross-functional teams that include Customer Success, Communications & PR, Sales, other Marketing functions, and Product.

This role reports to our Head of Content & Advocacy Marketing and will be based in our Denver or San Francisco offices.

What you'll be doing: 

  • Working closely with the Senior Customer Marketing Manager to help support the development and amplification of customer stories globally.
  • Manage  the customer story pipeline in partnership with Customer Success, Sales, and PR/Communications.
  • Grow and maintain our customer reference program. Facilitate a Customer Logo Permissions Library working cross-functionally in cooperation with the Senior Customer Marketing Manager. Support the customer advocate-reference tracking process to grow speaker, event, PR, and other engagements to elevate the voice of Udemy customers.
  • Track and communicate key performance metrics on customer advocate, loyalty, and reference programs. Leverage performance metrics to optimize outcomes of each program.

What you’ll have: 

  • 5-8 years working in advocate marketing, customer engagement, reference & loyalty management, and/or customer success
  • Experience coordinating customer success stories, case studies, and use case development
  • Knowledge of working  with customer data to generate actionable insights
  • Great organizational and project management skills with the ability to streamline processes 
  • Multi-tasking is your superpower and you enjoy collaborating with cross functional teams to achieve goals
  • A passion for storytelling and superb communication skills, including excellent verbal, written, and editing skills

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

  • We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it. 

  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

  • Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
  • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
  • Transgender Benefits: Expanded medical coverage for gender-affirming care
  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, virtual family care, reproductive health, breastmilk shipping, and caregiving support
  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
  • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities
  • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
  • Holidays: Twelve paid holidays throughout the year

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
Hiring Compensation Range
$104,000$143,000 USD
Embed clip
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Made with Puck
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Career advice to your younger self?
0:42
What do you like to do outside of work?
0:44
Describe the culture at Udemy?
0:30
Lightning Round
0:12
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Career advice to your younger self?
0:42
What do you like to do outside of work?
0:44
Describe the culture at Udemy?
0:30
Lightning Round
0:12