GTM Operations Manager

This hybrid position requires two days per week in our Austin office.

About you

You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

About this role

The Udemy GTM Operations (GTM Ops) team’s mission is to drive scalable go-to-market solutions through people, process and technology. Our team serves 3 primary functions. First, we serve as the liaison between GTM Strategy & Operations organizations (GTMSO) and IT Business Systems to create efficiencies and automations within our CRM - Salesforce. Second, we are the technical administrators for GTM tech stack. Lastly, we are project managers who bring to market large-scale changes to our product, pricing, contracts, and processes.

We are looking for a highly self-motivated individual who flourishes in a fast-paced, dynamic environment. The ideal candidate will require a strong understanding of SaaS and needs to be experienced in Go-To-Market Operations. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You must also have excellent organizational and communication skills, be able to work both independently and in a team environment, and possess the ability to manage multiple complex projects. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy.

What you'll be doing:

• Conduct discovery, gather requirements, provide solution recommendations, coordinate User Acceptance Testing, manage change and stakeholder communications on SFDC initiatives and processes that support our go-to-market initiatives.
• Serve as Primary Liaison aligned with our stakeholders, and work with cross-functional teams (e.g. Sales Ops, CS Ops, etc) to establish, document, and define business requirements, metrics and KPIs.
• Partner with our Business Systems team to release new SFDC functionality and enhancements to current functionality that satisfy project success criteria.
• Establish yourself as a cross functional resource to identify and implement business processes that increase productivity and remove bottlenecks.
• Responsively address and resolve Salesforce cases for internal employees, offering dedicated support to help resolve issues and enhance their user experience within the platform.
• Collaborate with the GTM Ops team to define and document processes by identifying areas for improvement and solutions to increase efficiencies, repeatability, and scalability.

What you’ll have

• 3+ years experience in GTM/Revenue Operations
• Strong project management skills and ability to work cross-functionally
• Strong problem solving skills and get-it-done mindset
• Strong analytical skills to help you make data driven recommendations and decisions
• Salesforce knowledge: a solid understanding of system features and capabilities, CPQ knowledge a plus
• Experience working in an agile environment and with project management tools such as Jira, Asana a plus.
• Experience working closely with senior leaders in a SaaS B2B business

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

• Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
• HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
• Transgender Benefits: Expanded medical coverage for gender-affirming care
• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
• Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
• Charitable Giving: Corporate charitable match for eligible nonprofits and charities
• Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
• Holidays: Twelve paid holidays throughout the year

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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