Sales Engineer

About you

You love driving high-visibility, high-impact projects that help companies scale in new markets worldwide. You thrive in fast-paced, dynamic environments and use your strong communication skills to influence and collaborate with key partners successfully. You’re an analytical and nimble executor who believes quality work and thoughtful strategy is vital to sustainable business growth.

About your Skills

• Problem-solving is in your DNA.: Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.
• You are curious: Constantly experimenting with new solutions and technology (including Generative AI)
• Customer Obsessed: You love solving problems for customers and exceeding their expectations, bringing their vision to life.
• Communication: You are expert in pro-actively communicating with technical and non-technical audiences

About this role

The New Ventures team at Udemy Business is looking for a Sales Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”.

You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assist customers debug the effects of a corporate web proxy. You will provide support to our Customer Success teams based in Tokyo and San Francisco with API-based integration for small and large enterprise customers. Knowledge of security protocols surrounding handling of personal data is a big plus.

Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences. And, as the world so often changes around us, you will need to be comfortable in a fast paced and growing business.

Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done.

What you'll be doing

• Serve as technical and administrative support contact point for customers, and internal teams on all aspects of Udemy for Business and SaaS applications
• Respond to and solve inbound customer inquiries via email and Slack

• Create demos, articles and tutorials for a highly technical audience
• Seamlessly support customer pre-sales and post-sales requirements across a range of technical domains
• (SAML 2.0, SCIM, OAuth/OIDC, Security, API, Integration)
• A technical expert in Udemy API’s and system architecture supporting Integration Partners and customers with their bespoke deployments
• SSO, API and HRIS/LMS integrations, analytics, and reporting data streams.

• Implement and document solutions for integrating Udemy for Business with SaaS applications.
• Participate and work alongside the Bennesse team and internal teams: Product, Engineering, Data Science, Sales, Customer Success, Support, Marketing

What you’ll have

While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:

• Experience within SaaS enterprise Customer Support / Sales Engineering
• Working with microservices
• Understanding of data structures and algorithms
• Popular structured query languages (mysql, postgres, pl/sql).
• Solid understanding of authentication protocols (SAML 2.0, SCIM, OAuth/OIDC), Web APIs and experience debugging Web applications
• Excellent written and verbal communication skills in Japanese and English and a track record of successfully overcoming technical and security objections in customer integrations
• An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy
• Experience working with cross-functional teams of varying disciplines

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

About our APAC region

When you join Udemy in our Asia Pacific (APAC) region, you’ll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation — and you can be part of the next stage of our journey.

Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You’ll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn’t come at the cost of work-life balance; people are at the heart of our mission, which is why we’re committed to looking after ours.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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