Director, Professional Services
Udemy
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Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is a remote position based in the United States.
About your skills
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Services Design & Productization: You design services organizations that are built for scale. You translate customer outcomes and company strategy into clear, repeatable service offerings that are easy to position, sell, and deliver. You understand how services can accelerate adoption, differentiate the company, and create expansion opportunities.
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Operational Leadership: You bring structure to growing organizations through standardization that reduces delivery variability and time-to-value. You establish utilization models, resource planning frameworks, and delivery metrics that prove services contribute to profitability while serving more customers with existing resources.
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Cross-Functional Influence: You partner effectively across Sales, Customer Success, Product, Finance, and Revenue Operations around a unified services strategy. You build trust through delivery excellence and use PS insights to inform product roadmap prioritization, influencing decisions that improve both customer outcomes and company efficiency.
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Leadership: You build high-performing teams that scale impact without scaling linearly. You develop consultants who become trusted advisors, create career paths that retain top talent, and foster a culture of excellence, collaboration, and continuous improvement.
About this role
As Director of Professional Services, you will lead one or more teams responsible for transforming Professional Services into a scalable, revenue-supporting engine. You will ensure customers achieve value quickly and consistently through productized offerings and operational rigor, while having meaningful impact on satisfaction, retention, and expansion. You will shape both the long-term services strategy and day-to-day operational excellence that enables effective scaling.
What you’ll be doing
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Design and launch standardized, tiered service offerings that drive attach rate and incremental revenue
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Develop repeatable implementation methodologies, templates, and delivery playbooks
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Partner with Sales to strengthen services positioning, improve scoping accuracy, and support complex deal strategy
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Oversee end-to-end delivery ensuring predictable outcomes, strong satisfaction, and margin performance
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Establish and track key metrics: utilization, margin, forecasting accuracy, and time-to-value
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Improve capacity planning and resource allocation to support growth without linear headcount increases
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Collaborate with Sales and Customer Success to ensure seamless handoffs and long-term adoption
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Lead and develop a high-performing team, setting clear expectations and building leadership bench strength
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Provide structured feedback to Product and Engineering based on delivery insights
What you’ll have
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8+ years in Professional Services, Implementation, or Consulting within a SaaS or enterprise software company
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3–5+ years leading and scaling delivery or consulting teams
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Demonstrated success creating repeatable, revenue-generating service offerings
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Experience productizing services and improving attach rates and margin performance
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Track record reducing time-to-value through standardization while maintaining high customer satisfaction
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Deep understanding of services economics: utilization modeling, revenue forecasting, margin optimization, and capacity planning
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Experience partnering with Sales leadership on deal strategy, positioning, and packaging
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Ability to balance strategic vision with operational execution
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Clear, structured communication skills with ability to influence executive stakeholders
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Experience in learning or edtech highly desired
Posting Date: February 25th, 2026
Application Window: We anticipate the application window will be open until March 11th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
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At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.
Why work here?
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.