Evaluative UX Research Intern
Udemy
Join Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your Skills
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Strong verbal and written communication skills in English.
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Troubleshooting and problem-solving abilities with attention to detail.
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Ability to work effectively in a team, share ideas, and adapt to feedback.
About this role
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Our why: Research is at the heart of Udemy’s goal to be obsessed with our customers, bringing their point of view to the strategy, design, voice and innovation of our products. We work ceaselessly to understand consumer attitudes, goals and behaviors. We focus on discovering "why" people do the things they do when learning, so that we can create the most delightful, useful and innovative experiences for them..
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Methodological Rigor: We apply scientifically rigorous research methods with proper experimental controls and statistical validation at relevant times to validate and optimize the usability of solutions.
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Customer understanding: As an Evaluative UX Research intern, you will provide insights that shape the strategy and execution for Udemy’s global consumer and B2B learning products. You will be integral in uncovering the pain points, mental model clashes and pitfalls our customers experience with our product experiences and communicating that to our partners so that we can create the best learning products for our learners.
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Cross-functional bridge: Most importantly, you will serve as a bridge between product, product design and business-focused partners to ensure that user goals and needs are at the forefront of the organization’s product decisions.
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Research translation: As an evaluative user researcher you are comfortable defining and conducting rigorous research efforts that translate into impactful insights and product recommendations.
What you'll be doing:
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Conduct Evaluative user research: Conduct evaluative user research (contextual inquiries, card sorting, task analysis, PURE, cognitive walkthroughs, heuristic evaluation, usability studies, benchmarking studies) to uncover and determine the severity of the pain points learners and educators experience with our learning experiences.
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Apply Methodological Rigor: You'll focus on the right research to ensure we are “making our products right” by planning and executing studies to determine the efficiency, effectiveness and usability of our product experiences. This includes identifying research goals, selecting appropriate qualitative or quantitative methods, and advocating for a consumer-grade user experience.
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Synthesize Data into Actionable Insights: A core function is to analyze and synthesize research findings (both primary and secondary) into clear design and product recommendations. You will also develop metrics to measure user experience quality, effectively communicating results to influence decisions and advocate on behalf of the customer.
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Strengthen Analysis with Cognitive and/or Behavioral Science: Leverage expertise in behavioral science, cognitive science, and information science to analyze user behavior and cognition, providing actionable insights that enhance the design and usability of digital products.
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Integrate AI into Workflows: You are expected to have experience with critically evaluating and incorporating AI into your workflows. This includes leveraging AI-powered tools, automating workflows, and analyzing AI-driven insights to enhance problem-solving and decision-making within your role.
Ideal candidate will have
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Preferred background: Enrolled in an M.S. or Ph.D. degree program in Human Computer Interaction, Cognitive Psychology, Anthropology, Behavioral Science or Psychology, Human Factors, or a related discipline, or equivalent demonstrated expertise in an applied UX research role.
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Research tools: Familiar conducting evaluative research with tools like Qualtrics, Usertesting.com, Maze, Dscout, UserZoom, or other similar tools, etc. Familiarity with design & collaboration tools such as Miro, Figma, Figjam, Adobe CC, etc.
At Udemy we strive to be transparent with compensation. With equity and transparency at the forefront of consideration, we offer the same pay rate for all of our internships.
Why work here?
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.