Vi is the market-leading Enterprise-AI platform for health, serving some of the world’s largest health organizations—from Fortune 500 healthcare providers to pharma and consumer brands—helping them maximize acquisition, enrollment, engagement, retention, and health outcomes. Vi’s platform is backed by $125M+ in R&D, serving over 175 million members daily and growing.

Vi offers three main product lines: Activate, Engage and Transform. Vi Activate is a productized data solution, outputting Precision Targeted Audiences for paid media marketing to reduce marketing waste and drive client KPIs more effectively.

As a Customer Performance Manager, you’ll be at the forefront of driving measurable impact—owning the strategy and execution behind product performance to ensure our Enterprise clients hit and exceed their KPIs.

Your focus will be driving strong performance across Proof of Concepts (POCs) to ultimately lead to conversions, as well as maintaining optimal performance across long-term contracted clients. You will be the “end to end” quarterback across each account, connecting Client Performance inputs to the Delivery Team (Product, R&D, Deployment), while supporting the Account Manager externally.

• Performance Reporting & Optimization – Serve as the primary technical lead of performance across Enterprise clients, proactively strategizing & communicating all optimizations to the Delivery team.
• Pilot Onboarding & Execution – Lead the Onboarding process for all POCs by strategically applying Vi’s capabilities, proactively ensure and communicate feasible deadlines, and validate clear success metrics for full team alignment.
• Technical & Analytical Problem Solving – Demonstrate technical + analytical problem-solving skills to orchestrate cross-functional solutions on a per client basis.
• Cross-Team Collaboration – Establish clear communication channels as the internal Pod Owner to convey nuanced client inputs, critical deadlines, and requirements to the Delivery team while demonstrating adept project management skills and flagging Product improvements required for optimal performance.

• Digital Performance Marketing Skills – Omnichannel marketing experience required (Meta, Display, Programmatic, etc.), with at least 6 years of experience in launching, analyzing and optimizing digital media campaigns. Experience in patient marketing and complex funnel strategy preferred.
• Enterprise Client Management Expertise – Proven ability to facilitate performance-based partnerships, with demonstrated experience navigating complex needs and high-caliber outcomes in a fast-paced environment.
• Data-Driven Problem Solver with Sharp Analytical Acumen – Deeply analytical and driven by data; thrives on uncovering insights through quantitative analysis to identify performance gaps, inform media strategy, and recommend optimizations corresponding to Clients’ objectives.
• Healthcare / Pharmaceutical Industry Expertise (Advantage) – Strong understanding of the healthcare and / or pharmaceutical landscape, including exposure to payers and providers, and / or clinical, commercial and rare disease.
• High IQ & EQ – Strong ability to influence internal teams, with an innate ability for effective collaboration, communication and project management.
• Startup DNA – Highly strategic, intelligent, creative, and performance-driven; able to operate in ambiguity.